Design oops. Which button should you press to get ??30 from this cash machine?

Here’s a fairly simple machine but I think it’s a rather good example of the ways in which poor design can make it more likely that the user will make a mistake.

On the left there is a panel with four buttons with an arrow pointing to something on the screen. Pressing a particular arrow activates the option on the screen next to it. Or at least it should…

Unfortunately, in the example below the match-up between the buttons and the options has come unstuck. Which button should you press to get £30? You might feel a bit short-changed if you press the button that’s next to it.

Cash machine buttons and instructions

Picture credit: Cash machine buttons

Advertisements
This entry was posted in case studies and tagged , , , , . Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s