CHI+MED staff from UCL’s Interaction Centre (UCLIC) have co-edited and contributed chapters to a new book called Fieldwork for Healthcare: case studies investigating human factors in computing systems, published by Morgan & Claypool – who’ve kindly made 5 copies available for us to give away (see below for how to get one).
Aimed at healthcare fieldwork researchers the book contains 12 chapters which reflect on the practical issues involved in doing human-computer interaction (HCI) fieldwork in a healthcare setting. The new publication arose from conversations within UCL about some of the challenges experienced in navigating the healthcare space as an outside researcher.
It looks ‘under the bonnet’ of HCI research reflecting on individual experiences, and will be accompanied, in July/August, by a second volume “Fieldwork for Healthcare: Guidance for investigating human factors in computing systems” which will offer some practical suggestions.
Ann Blandford, Dom Furniss, Aisling O’Kane and Atish Rajkomar from UCL’s Interaction Centre are editors and co-authors for these two books.
Win a copy of Volume 1
To celebrate the publication of the second volume we’re giving away 5 copies of the first one, thanks to the generosity of the publishers. To be in with a chance of winning a copy you’ll need to follow the accompanying http://hcihealthcarefieldwork.wordpress.com WordPress site or join their emailing list.
The authors / editors say: “We’re developing a network of people that are interested in Fieldwork for Healthcare from a human factors, HCI, informatics, ethnographic, user experience, ergonomic, design and usability related perspectives. We have run two CHI workshops, published a book, have another book forthcoming, and there is talk of a journal special issue and another workshop in the pipeline. We want to broaden our network and reach out to more researchers and practitioners who want to hear about and get involved in future activities.”
Preprints of two of the chapters are available to download from the CHI+MED publications page.
Furniss, D. (2014). HCI observations on an oncology Ward: A fieldworker’s experience. Chapter 3 of D. Furniss, A. A. O’Kane, R. Randall, S. Tavena, H. Mentis, & A. Blandford (Eds), Fieldwork for Healthcare: Case Studies investigating Human Factors in Computing Systems, Vol. 1. Morgan & Claypool.
This chapter presents reflections on the experience of doing a study on the design and use of medical devices on an Oncology Ward. It reports on a short study, carried out over 10 days and four nights, conducting observations and contextual interviews. The particular issues drawn out in this chapter are:
• Finding the research focus — whether to focus on the data we have access to or on the more interesting but infrequent events where we have little data;
• The role of ‘research champions’ who can unlock fruitful data; and
• The reality and challenges of interacting with patients when shadowing staff.
Rajkomar, A., Blandford, A., & Mayer, A. (2014). Studying patients’ interactions with home haemodialysis technology: The ideal and the practical. Chapter 11 of D. Furniss, A. A. O’Kane, R. Randall, S. Tavena, H. Mentis, & A. Blandford (Eds), Fieldwork for Healthcare: Case Studies investigating Human Factors in Computing Systems, Vol. 1. Morgan & Claypool.
In this case study, we reflect on the methods we used to investigate how renal patients and carers interact with home haemodialysis technology. The goal of our study was to understand the interaction issues that patients and carers face and how technology design could be improved for use in the home. Specifically, this chapter covers:
• Being open to changes in research approaches to suit the healthcare setting;
• Limitations on the methods that can be used with sick patients and what they can contribute during data collection; and
• Interview techniques that can be used to elicit information about home technologies.